- Academic Instructional Technologist - Classroom and Engagement
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Academic Instructional Technologist - Classroom and Engagement
About the Opportunity
The Academic Technologies (AT) team at Northeastern University (NU) seeks a motivated, self-starting individual to be a member of our dynamic team as an Academic Instructional Technologist.
The successful candidate will be a key link between the AT team and the teaching and learning community at NU, including faculty, staff, students, the Provost's office, EDGE, CATLR, the colleges, network campuses, and business/support units, as well as outside users and partners.
There are two primary goals of this role:
This is a hybrid role, with some days remote and other days worked in-person on one of Northeastern's campuses. This role will be based out of Mills College at Northeastern University, where most in-person work will be performed, so a standard commute to Oakland on many days should be expected.
There may be up to 30% travel to other Northeastern University locations. While in-person work will be performed primarily on west coast campuses, the role will provide online consultation, training, and ticketing support for the Northeastern global community.
At Team ITS, your success matters as much as the mission. Learn more about our flexible, highly dynamic, and values-first culture at careers.its.northeastern.edu.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
- Proactively reach out to faculty regarding new technologies and pedagogical techniques capable of improving learning outcomes or of resolving existing support requests.
- Support ServiceNow Tier-2 and 3 escalations.
- Provide in-person and remote consultations on best practices in the utilization of classroom and general educational technology tools to improve student outcomes.
- Coordinate communities of practice, in cooperation with other AT staff and CATLR.
- Collaborate with other areas of the NU teaching and learning community (CATLR, EDGE, the Colleges) to provide a holistic approach to teaching and learning both in-person and online across the global NU community.
- Collaborate with other departments within Information Technology Services, including Digital University Solutions, to leverage infrastructure and expertise throughout the division.
- In collaboration with end-users and systems-facing AT and ITS staff, gather requirements for, implement, and administer learning management environment solutions that are responsive to end-user needs.
Academic Technologies Solutions Development
- Provide pedagogically-informed consultation to AV and DigiU on technology standards, configurations, and classroom design challenges in the classroom to support pedagogically focused classroom design decisions.
- Support the testing, planning, development, and implementation of academic technologies into the NU learning environment.
- Provide consultation on the curriculum for basic classroom training that DigiU creates and suggest ways that more advanced workflows can be templatized for training or support by other training and support staff such as instructional assistants.
- Participate in meetings with our vendors to advocate for better support for higher education use cases.
- Operate outside standard business hours when mission-critical systems are experiencing outages or degradation in service.
- Attend educational technology centric conferences relevant to the mission of AT at NU. Contribute knowledge to the Academic Technologies team of technology, practices and trends from the field that influence teaching and learning with technology.
- Support the standardization of classroom design, consultation, training and support services on Northeastern's global campuses.
- Create and maintain Service-Now knowledgebase documentation according to ITS standards and oversee junior staff knowledgebase efforts.
- Develop, present, and maintain training sessions and workshops, both online and in-person, relevant to AT services and resources.
- Interface with senior management to organize and contribute to internal documentation, external documentation strategy, and communication strategy.
- Mentor junior and student staff.
- Actively communicate progress and participate in reviews with technical staff and senior management.
- Demonstrate a commitment to Academic Technologies' values of Purpose, Growth, Presence, and Contribution.
- Other relevant duties as assigned.
The expected hiring range for this position is USD $73,535 to USD $93,755, based upon the position's scope and responsibilities.
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.
To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Oakland-CA/Academic-Instructional-Technologist---Classroom-and-Engagement_R111242
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