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MiraCosta College
  • Position Number: 4608678
  • Location: Oceanside , CA
  • Position Type: Student Affairs and Services

Academic Services Coordinator Instructional Services (3 Positions)
MiraCosta College

For full details and to apply, go to

Type of Assignment: Full Time
Assignment Category: Regular Position

Position Details:
Three regular, full-time positions, 40 hours per week, 12 months per year, on the Oceanside Campus. The normal work schedule will be Monday through Friday, 8:00 am - 4:30 pm. Evening hours and some weekends may be required for events and to meet student needs. The person selected for this position will be subject to assignment to any district facility during any hours of operation.

The first-level interviews with the screening and interview committee will be conducted via Zoom. The second-level interviews may be in-person or via Zoom.

MiraCosta College believes that flexible work enables employees to achieve a more successful balance between work responsibilities and family life. The District offers the opportunity to telework (remote work) for certain positions, depending on the operational needs of the District and the provisions of the telework policy. Probationary and temporary employees are not eligible to telework unless approved by the appropriate vice president. No employee is guaranteed the right to telework. No employee shall be authorized to telework 100% of the time; regular, on-campus presence is expected for all District employees on a weekly basis.

MiraCosta College Board Policy 7800: Employee Residency requires all classified staff, administrators, and temporary/hourly short-term employees to maintain and permanently reside in a principal place of residence in the state of California that is within two-hundred (200) road miles from the employee's regularly assigned district worksite. The purpose of the policy is to promote efficiency and continuity throughout all campus administrative functions, provide students with high quality assistance and accessibility to all academic and campus services, ensure that students receive an engaging education, and respond to emerging student needs.

The District may consider an individual request to temporarily reside outside of the State of California or outside the 200-mile limit on a case-by-case basis, not to exceed twelve consecutive months.

Salary Range: 26
Compensation: Starting at $77,351.00 per year (range 26, step 1), with annual salary step increases up to step 5. In addition, after five years of district service, employees earn a longevity stipend that increases over time.Employees must make arrangements for the direct deposit of paychecks into the financial institution of their choice, via electronic fund transfer.

MiraCosta College offers an array of benefits to eligible employees. The district pays 100% of the cost of medical, dental and vision insurance for eligible employees and dependents $100,000 life insurance policy Up to $250 of benefit credits per month to help pay for a variety of voluntary benefit options, such as supplemental life insurance, disability coverage, and health care/dependent care flexible spending account (FSA) Vacation, sick leave, and up to 18 paid holidays State pension system retirement benefits (CalPERS) Free and confidential employee assistance program Wellness Program Participation in the Districts Early Retirement Program Professional Development Opportunities Tuition fee reimbursement Childcare Facility (Oceanside Campus)

Position Term in Months: 12

Application Procedure:
In order to be considered for this position, you must submit the following documents directly in the online system and finish applying and receive a confirmation number by 11:59 PM on the closing date:

1. Application on which you list all relevant experience.

2. A current resume or curriculum vitae summarizing your educational background and experience.

3. A cover letter addressed to the "Screening and Interview Committee" specifically describing how your experience aligns with the Essential Duties, Other Duties, and Desirable Qualifications.

4. Transcripts of college coursework which provide evidence of meeting the minimum qualifications as stated in this job posting. Unofficial or legible photocopies are acceptable. If a degree(s) was earned, the transcripts must state that the degree was awarded. Any degree/coursework used to satisfy the minimum qualifications must be from a postsecondary institution accredited by an accreditation agency recognized by either the U.S. Department of Education or the Council on Postsecondary Accreditation.

If your degree(s) is from a college or university outside of the United States, you must submit a detailed evaluation from a professional evaluation agency. To view a list of agencies approved by the California Commission on Teacher Credentialing, go to Transcripts or translations in English still require the evaluation to show the U.S. equivalence of your degree.

The screening and interview committee will review application materials for up to three to four weeks following the closing/first screening date. Applicants selected for interview will be contacted by phone; those not selected for interview will be notified by e-mail once interview candidates have been scheduled.

Offer of employment to the person selected for this position is contingent upon 1) successful completion of a pre-placement physical exam at district expense; 2) submission of a current tuberculosis test clearance; 3) proof of eligibility to work in the United States; 4) fingerprint clearance; and 5) approval by the Board of Trustees.

Retired STRS members are not eligible for this position.

Basic Function:
Under general supervision, plan and implement the delivery of student success programs and services for assigned Academic & Career Pathways (ACP) Success Team(s). Assist students with navigating the process into college, career exploration, and completion of their educational goals through the Guided Pathways framework; provide case management services to students; coordinate the collection, review, and analysis of data related to student success metrics; monitor and identify trends in completion of student milestones; provide coaching and interventions; maintain accurate records and ensure appropriate use of customer relationship management (CRM) system. Coordinate the design and delivery of proactive contextualized student-centered support to promote student success and equity. Act as a liaison between assigned ACP Success Team(s) and other departments, community partners, industry professionals, or other educational institutions, and perform other related duties as assigned.

Distinguishing Characteristics:
An Academic Services Coordinator is differentiated from a Program or Operations Supervisor in that incumbents in the latter classes are responsible for the supervision of full and part-time staff in an assigned department. The Coordinator has limited program budget authority.

Essential Duties & Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this class.

1. Exhibit an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, gender identity, sexual orientation, and ethnic backgrounds of community college students, and employees, including those with physical or learning disabilities, and successfully foster and support an inclusive educational and employment environment.

2. Coordinate the day-to-day operations of assigned area; oversee recruitment, hiring, training, and scheduling of students and temporary workers; assign and monitor work for completeness, accuracy, and timely delivery of services to students; monitor workflow and ensure deadlines are met; provide input to supervisor on employee work performance and behaviors.

3. Facilitate the delivery of case-management services to students; assist with career and major research using various modalities; answer questions and explain programs, services, procedures, rules, and guidelines; screen for student needs and schedule appointments with counselors and other subject matter experts; connect students to basic needs and learning support resources; elevate concerns as appropriate.

4. Utilize customer relationship management system (CRM) to facilitate case management activities, track student progress, document student interactions, and retrieve reports; review data and analyze trends; identify students in need of intervention, and develop an intervention plan; identify needs for new programs and services, and evaluate the effectiveness of current programs and activities.

5. Develop and implement a communication plan to deliver accurate and timely information on student progress to staff, faculty, and relevant stakeholders; disseminate information regarding changes in student academic progress and milestone completion.

6. Assist supervisor with the development and implementation of program-specific programming and service delivery; assist with the identification and delivery of program-related professional development opportunities; collaborate with other departments to develop and implement programs.

7. Coordinate meetings including scheduling, equipment and resource procurement, and facilitation.

8. Serve as lead event coordinator for campus-wide and community events; manage logistics of special events, large-scale projects, and community outreach events; identify and liaise with employees, participants, vendors, and sponsors; work with campus facilities, campus security, and other departments; troubleshoot onsite, proactively resolving issues; identify and recruit speakers.

9. Represent the college, department, or program at events, such as college and job fairs, orientation programs, community events, and outreach events targeting program-specific populations; develop and deliver workshops and presentations; develop and maintain relationships with community partners; serve as the point of contact for the program for other departments, community partners, industry professionals, and other educational institutions.

10. Provide administrative assistance to supervisor; generate sensitive and complex reports, documents and personnel documentation; process requisitions and monitor department budgets; authorize expenditures according to established guidelines; perform a variety of complex technical and clerical work.

Other Duties:
1. Serve as the functional specialist for program-specific electronic databases and programs; facilitate student, faculty, and staff use of systems and programs.

2. Develop communication tools to campus community including posters, social media and other tools used to promote activities.

3. Implement learning strategies and motivational techniques particularly as it relates to supporting students from disproportionately impacted populations in program design.

4. Prepare and administer budgets for specific events as assigned; authorize expenditures according to established guidelines.

5. Provide work direction to student and temporary workers.

6. Perform related duties as assigned.

Knowledge Of:
1. Instructional disciplines and Student Services program goals, objectives, policies, procedures and practices.
2. College assessment, matriculation and course pre-requisite policies.
3. Principles, methods, and practices applicable to the design and implementation of public relations, outreach, and marketing programs.
4. Applicable sections of the state education code and other applicable laws.
5. The districts student recordkeeping systems, including appointment setting and accessing student test information as applicable to area of assignment.
6. Modern office practices, procedures and equipment including computers and applicable software programs.
7. District organization, operations, policies and objectives applicable to assigned area.
8. Applicable federal, state and local laws, rules and regulations.
9. Principles and practices of sound business communications, including correct English usage, grammar, spelling and punctuation.
10. Basic principles and practices of employee supervision.
11. District human resources policies and labor contract provisions.

Ability To:
1. Assign and review the work of student workers and temporary staff.
2. Plan and implement programs and activities in assigned area.
3. Coordinate and implement resources, services, and outreach activities to recruit, retain and assist students.
4. Oversee the day-to-day operations, maintenance, activities, and services of assigned area.
5. Recruit and maintain a variety of community partners in order to meet program objectives and interests.
6. Compose clear, concise, and comprehensive analyses, correspondence, reports, studies, agreements, presentations, and other written materials.
7. Track statistical information utilizing complex spreadsheets and databases.
8. Analyze problems, evaluate alternatives, and recommend or adopt effective courses of action.
9. Set priorities and exercise independent judgment within areas of responsibility.
10. Communicate effectively, both orally and in writing.
11. Understand, interpret, explain, and apply applicable laws, codes, and regulations.
12. Present proposals and recommendations clearly, logically, and persuasively.
13. Operate a computer and standard business software.
14. Maintain confidentiality of district and student files and records.
15. Use tact and diplomacy in dealing with sensitive and complex issues, situations, and concerned people.
16. Represent the district effectively in public settings.
17. Demonstrate sensitivity to and understanding of diverse academic, socioeconomic, cultural, ethnic, and disability issues.
18. Establish and maintain effective working relationships with all those encountered in the course of work.

Education & Experience:
To be eligible for this position, you must meet and provide evidence of the following minimum qualifications:

Graduation from an accredited four-year college or university with a bachelors degree in a relevant field, and one year of closely related work experience in instructional or student services; or an equivalent combination of training and experience.

NOTE: For work experience, one "year" is defined as equivalent to 40 hours per week for 12 months, or at least 2,080 hours.

Desirable Qualifications:
1. Bilingual in Spanish preferred

2. Demonstrated experience working collaboratively with Student Services and Instructional Departments.

3. Previous experience using a customer relationship management system (CRM) and performing case management functions.

Licenses & Other Requirements:
A valid California drivers license and the ability to maintain insurability under the districts vehicle insurance program.

Physical Effort:
The physical efforts described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary with intermittent standing, walking, bending, stooping or crouching; occasional light lifting, carrying, pulling, and/or pushing of objects weighing up to 25 pounds; ability to travel and/or drive to various locations on and off campus as needed to conduct district business; ability to work at a computer station for extended periods on an as-needed basis, involving light, repetitive use of hands, wrists and forearms; ability to view small-font words/ symbols on a computer monitor for extended periods.

Emotional Effort:
Ability to develop and maintain effective working relationships involving appropriate interactions and communications personally, by phone and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis; ability to work effectively under pressure on a variety of tasks concurrently while meeting established deadlines and changing priorities.

Working Conditions:
Primarily indoor office learning center or classroom environments; subject to frequent contact and interruptions by individuals in person or by phone; intermittent exposure to angry and/or verbally aggressive individuals; may be required to work evening hours on an as-needed basis; may work at any district location.

Posting Number: S_23/24_023_P
Human Resources Contact Information: or 760.795.6854
Job Close Date:
Open Until Filled: Yes
First Screening Date: The submission deadline for the first screening of applications is Wednesday, October 11, 2023. Applications will continue to be accepted until the positions are filled.

Diversity, Equity & Inclusion
MiraCosta College is committed to creating a racially just campus climate. Individuals and their diverse cultures and identities are welcomed, nurtured, and validated. MiraCosta College takes institutional responsibility for closing the equity gap for disproportionately impacted populations including Latinx and Chicanx communities, Black and African American communities, Native Hawaiian and Pacific Islander communities, Native American communities, lesbian, gay, bisexual, trans, queer/questioning, intersex, and asexual (LGBTQIA+) communities, veteran communities, former foster youth, adult students, and students from low socioeconomic statuses. MiraCosta will continue to serve all constituents with values rooted in equity, diversity, inclusion, and community.MiraCosta Colleges Mission, Vision, Commitment, and Institutional Values & Goals -

About MiraCosta College
MiraCosta College is one of California's 115 public community colleges. The district operates two campus sites and two centers, and offers a robust online education program. Situated between San Diego and Los Angeles, MiraCosta College benefits from multicultural influences and cultural opportunities. Both students and staff enjoy a friendly atmosphere and the feeling that we are all here to help one another. MiraCosta College is an Equal Opportunity Employer with a commitment to diversity, equity, and inclusion. For more details, please visit our website at

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