# of Weeks: 52 Hours per week: 20.00 Work Schedule Days: Monday, Tuesday, Wednesday, Thursday Schedule: 4:00pm-8:00pm Reports To: Associate Dean of General Studies, Business, Technology, and Hospitality Recruitment Group: Part-Time Non-Exempt (Hourly) Multiple Locations - See job description for more details: No Closing Date: Salary Expectation: $17.65 to $18.31 (Note: the hourly rate will commensurate based on education and occupational experience.) POSITION SUMMARY: Provide instructional assistance to students studying in the GED/HSED/HSED 5.09 program, college preparation, and general studies courses. Use technology to provide instructional support. Problem-solve and troubleshoot technology needs. Facilitate individual and small group learning activities. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.
REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS (Other duties may be assigned):
(75%) Instructional Assistant
Provide instructional assistance through individual tutoring in the GED/HSED/HSED 5.09 programs.
Provide tutoring for college students including math, reading, and writing.
Assist students with college preparation studies.
Conduct individual intake sessions for evening Adult Education students.
Orientate students to the facility.
Administer and explain required documentation for enrollment (e.g. registrations, demographics, student conduct code, Personal Education Plan) to students and assist them with the completion.
Administer and score tests. Interpret and explain test results to students.
Create student computer accounts; provide support and assistance to students in accessing computer programs and the learning management system.
Work collaboratively with faculty to ensure student success and program success.
Maintain an "everybody can succeed" philosophy, and advocate for student needs.
(25%) Program Support
Maintain communication between students and LTC staff.
Distribute, monitor, and forward completed tests to appropriate Instructor/Instructional Assistant.
Provide information to prospective and returning students related to the program requirements, lab schedule, and structured class offerings.
Administer and explain paperwork (registration, demographic, student conduct code, Personal Education Plan) to new and returning students and assist them with the completion of documents.
Contact and schedule students for appropriate classes, TABE tests, GED/HSED tests, return appointments, orientation sessions, and appointments with general advisor.
Provide information to potential students to initiate participation in program orientation. Refer students to appropriate Student Services staff and/or support agencies. Participate in retention and recruitment activities.
Transfer referral needs to Instructor or Instruction Assistant for students requiring additional services.
Maintain daily attendance and activities.
Participate as a member of the team by attending meetings, training activities, and professional development activities.
Follow policies, procedures, and mechanisms to ensure integrity and security of academic records.
Maintain return appointment calendars with faculty. Create and maintain documents, spreadsheets, tables, graphs, and lists.
Promote a positive image of LTC both internally and externally.
Maintain a clean and orderly Learning Lab.
Follow Testing Services procedures prior to GED/HSED testing.
Troubleshoot technical problems and serve as liaison to the Help Desk.
Motivate students to reach their goals from intake to course enrollment. Advocate for student's needs.
SUPERVISORY RESPONSIBILITIES: N/A
EDUCATION AND EXPERIENCE:
Associate degree or equivalent in a related discipline required.
Two to three years' of recent relevant occupational experience required.
Experience working with culturally diverse populations is preferred.
Be familiar with basic hardware; use a laptop and printer; use scanning techniques equipment; use voicemail, email and calendaring programs; navigate through Windows; access college network systems; understand database concepts; create a basic spreadsheet; use database queries; create simple charts and graphs; appropriate navigation through the internet; develop materials using presentation software; create reports in MS Word; manage and create files; use video conferencing; access network securely using appropriate multi-factor authentication.
OTHER KNOWLEDGE, SKILLS, AND ABILITIES:
Written and oral communications, positive customer service and human relations; self-initiating and assertive.
Ability to multi-task; organization, prioritization, follow through, and problem-solving skills are essential.
Ability to work independently, shift priorities quickly and work with flexibility.
Ability to interpret strategies and implement procedures to achieve goals.
Experience working with culturally diverse populations.
Ability to communicate and understand non-English speaking people.
Exemplify college values in all staff and student interactions, as well as services delivered.
Ability to establish and maintain effective working relationships and relate successfully with staff, students, and people of diverse cultural, social, or educational backgrounds.
Fluent, bilingual individual is beneficial.
CERTIFICATIONS, LICENSURE, REGISTRATION: N/A
PHYSICAL DEMANDS/WORK ENVIRONMENT:
While performing the duties of this job, the employee is regularly required to sit and talk or hear.
The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment may require multi-tasking.
The noise level in the work environment is usually moderate.
This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives.
Lakeshore Technical College does not discriminate on the basis of race, creed, color, national origin, ancestry, religion, sex, disability, age, sexual orientation, genetic testing, lack of English skills, arrest or conviction record, political affiliation, veteran status, parental status, marital status, pregnancy or other protected categories, in its services, employment, programs, and/or educational programs and activities, including but not limited to admissions, access and participation. The college attempts to be in compliance with all federal laws including but not limited to Title IX & section 504. Inquiries regarding nondiscrimination policies are handled by the executive director of human resources/affirmative action officer, 1290 North Avenue, Cleveland WI 53015, phone 920.693.1139 or 888.468.6582, ext. 1139.
Lakeshore Technical College provides reasonable accommodations to assist persons with disabilities to access or participate in its programs or activities. Persons requiring accommodation to access the college's programs, services, and/or employment should call LTC at 920.693.1000 or 888. Go To LTC (888.468.6582), or TTY 711.