Job Details

North Central State College
  • Position Number: 2708356
  • Location: Mansfield, OH
  • Position Type: Instructional Technology and Design

Instructional Technologist
(evenings and weekends)

North Central State College is accepting applications for a full-time Instructional Technologist.

Essential duties/responsibilities include but are not limited to the following:

Student and Faculty Focused Customer Service and Support
Assist students and faculty on computer hardware and software issues including password resets
Provide technical support, responding to customer issues via phone, email and computer chat
Provide direct support and training for students and faculty in the use of academic related hardware and software including
print services
Provide direct support for faculty in the use of academic related hardware and software in classrooms and labs.
Train staff on troubleshooting and diagnosing technology related problems.
Manage Help Desk tickets and document customer interactions in a timely manner
Escalate serious issues to next level of support
Perform other duties as assigned

Instructional Design and Development Support
Work collaboratively with Instructional Design Team to effectively support the faculty to integrate student learning
outcomes into the design, development, implementation, and management of instructional content
Conduct training for faculty for basic to advanced capabilities of the learning management system, course design and
development and any required educational technology adopted by the College. Training sessions can be conducted in a
variety of formats: one-to-one, small or large group, in-person, virtual or asynchronously
Provide technical support for the learning management system to improve learning outcomes, facilitate technology-rich
teaching and advance curricular innovation
Create training materials to accommodate self-learners and provides resources for faculty
Communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw valid
conclusions; and effectively present information, as needed
Perform other duties as assigned

System Administration & Technology Support
Work collaboratively with Learning Management System Administrator and IT Department to ensure system availability
and smooth operation of all system interfaces between the learning management system and other college enterprise
systems (i.e. student management system, course scheduling system, curriculum management system)
Assist with the reporting of system statistics for the online learning management system and related technology tools
Evaluate relevant emerging technologies that have potential value for teaching and learning. This includes researching the
use of educational technology at other institutions
Develop and/or maintain proper documentation for academic systems
Perform other duties as assigned



Bachelor's degree in Computer Science, Instructional or Educational Technology, Education or related field from an accredited college or university
Minimum of two (2) years of relevant work experience as an Instructional Technologist, Instructional Developer or Instructional Designer
Post-secondary teaching experience preferred
Experience with proprietary learning technology solutions and learning management systems
Experience with computerized systems

To view the complete job posting, go to

We offer a competitive wage and benefit package that includes health/dental/vision insurance, life insurance,
state retirement system, tuition remission, and much more.

Please express your interest in this position by submitting a letter of application and résumé to: then click on

or send to

Attention: Human Resources
2441 Kenwood Circle, Mansfield, OH 44906
Resumes will be reviewed beginning 1/3/22 and until filled.

North Central State College is an Equal Employment Opportunity institution. We value campus diversity and demonstrate this in campus initiatives. We particularly encourage members of historically under-represented groups to apply.

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